TaikaTilaus - Self-Service Portal for your customers

Self-Service Portal is a service for your customers

The Self-Service Portal gives your customers a modern and convenient way to manage their accounts anytime, anywhere. They can view and manage their subscriptions, advertisements and invoices, as well as update their address details. The portal provides a comprehensive overview of their customer relationship.

The service can be expanded with a range of content modules, including surveys, crosswords, games, comics, news and weather feeds. You can also create targeted offers and advertisements for different customer groups.

The latest version securely retrieves data from any subscription management system and saves changes instantly. The service works seamlessly on desktop and mobile devices and can be customised with your brand colours and logo.

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Streamlined Customer Interaction and Self-Service Capabilities

The portal reduces the workload of your customer service team by enabling customers to manage their accounts independently. For example, they can easily make a temporary address change for the summer.

Customers can also contact your customer service team through the portal, while you can publish important announcements, such as information about delivery disruptions. This makes the portal a convenient communication channel between your organisation and its customers.

Integrated payment services allow customers to securely place new orders and purchase reading access for a specified period.

The portal can be expanded with a wide range of content, including digital publications, crosswords, surveys and targeted offers, helping you provide even more value to your customers.

A person using the self-service portal on a phone

Customers want self-service options

An increasing portion of customers (73%, HubSpot, 2017) prefer to handle their issues themselves without contacting customer support.

Extensive content

Managing customer profiles, cancelling or creating subscriptions, accessing digital magazines, solving crosswords, participating in surveys, etc.

Modern

A modern way to serve your customers and improve the customer experience.

Integrable

Able to integrate to any subscription management service.

Targeted advertising

Through the portal, you can deliver targeted advertising to various customer groups.

Built in collaboration with our customers

The portal has been created in collaboration with our customers to meet their specific needs.

As a result of the project, we now have a well-functioning advertising management system that meets our goals and supports our future needs in the efficient management of multichannel media content.

Korppu Korpinen

Head of Digital Sales, A-Lehdet

We truly appreciate TaikaTilaus' customer-focused approach and their ability to meet our company’s varying needs in a constantly evolving business environment. Pirmediat is excited to shape the future together with TaikaTilaus' talented team. We recommend TaikaTilaus' solutions to other publishers as well.

Milla Sirén

VP, Pirmediat Oy

Collaboration with TaikaTilaus has helped us accelerate our digital transition. Their service is continuously developed, which is vital in our fast-paced industry.

Heli Keskinen

CEO, Kangasalan Sanomat

The strengths of TaikaTilaus include being browser-based, having excellent data security and GDPR systems, and friendly staff. Collaborating with TaikaTilaus helped us obtain the Finnish Work’s Key Flag Symbol for our magazine.

Mari Hannuksela

CEO, Lihakeskusliitto ry.

TaikaTilaus is the right partner for our company in terms of its size, willingness to serve, and technology. I look forward to what we can achieve together.

Keijo Kinnula

CEO, Suomen Hevosurheilulehti Oy

With the TaikaTilaus software, we have been able to modernize our operations compared to the previous solution we used. The tools provided by the TaikaTilaus software for enhancing subscription sales are also a significant support for B Yhtiöt Oy.

Juha Nykänen

B Yhtiöt Oy

I appreciate TaikaTilaus's flexibility, customer-oriented service, and ability to listen to the client. The investment in something new has proven to be worthwhile.

Leena Joutsen

CEO, Kempulssi Oy

We wanted to offer our readers a smooth and seamless experience, from newspaper subscriptions to reading digital editions. At the same time, we were looking for a partner that could support us with a customer-focused approach to different subscription management needs. TaikaTilaus proved to be an excellent choice.